Facebook Operations Program Manager - Tooling in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides Program Management Oversight of critical tools initiatives. We are seeking a strong Program Manager to drive multiple complex, cross-functional and high impact programs within the Data Center Operations. The position is based in our main office in Menlo Park, CA.
Work closely with teams in data centers to understand business problems in the capacity planning and execution phase
Work with stakeholders to identify and document roadmap/vision for all of the lifecycle tools within the evolving DC ecosystem
Conduct gap analysis on what tools/processes are missing/required to meet the larger objectives. Identify key metrics/measures that will be used to evaluate success and validate the business impact of the program
Align cross functional stakeholders, both business and engineering teams, on objectives and goals for the program, gather and prioritize requirements
Define and document the end-to-end business processes used today and identify where and how tooling solutions will aid with streamlining and scaling the process
Work with the various engineering team OPM's to design and develop a scalable solution that meets the goals and objectives
Manage expectations of all interested parties – define clear program with key deliverable and milestone dates. Use multiple communication channels for providing program updates to various stakeholders. Identify and communicate risks and adjustments to the overall program
Oversee documentation effort with technical writers and engineering teams to ensure key decisions are captured and all necessary documentation for support and troubleshooting are maintained. Document end-to-end business process (workflows) as they are defined throughout the program
Oversee deployment tasks (tactical cut over activities) as well as training for all support teams
Drive towards problem resolution despite ambiguity or uncertainty
Build relationships, gain consensus, remove tension/roadblocks and focus on the solution
Bachelor’s degree in MIS, computer science, or related field
5+ years work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
Proven project management, inter-personal, and communication skills, with high attention to detail
Project management experience in building scalable, enterprise tooling initiatives, defining roadmaps and translating strategic initiatives into tactical, objective programs
Ability to collaborate with different individuals across the organization and within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks
Analytical, problem-solving, negotiation and organizational skills with a focus under pressure
Be independent and thorough in examination and analysis, alongside results oriented
Organizational and time management skills. Proactive with proven ability to execute on multiple tasks simultaneously
Able to travel (including international travel)
2+ years of work experience in managing backlogs, working with scrum teams, managing roadmaps, etc.
Proven experience in infrastructure automation and tooling domain
Familiarity with the scrum methodology
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at 1+650-308-7837.