Facebook Operations Program Manager - Hardware Refresh in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides Program Management Oversight of critical operational initiatives. We are seeking a passionate Operations Program Manager to plan and manage all activities around Hardware Refresh within our data centers. This role will be looked at to organize various internal and external components, in order to successfully drive programs around capacity management for End of Life Systems. The position is based in our main office in Menlo Park, CA.

Required Skills:

  1. Interface with service owners, production engineers, capacity planning and data center teams to define project requirements and scope

  2. Manage expectations of all interested parties – define clear projects with key deliverable and milestone dates

  3. Develop and manage end-to-end project and program plans and ensure on-time delivery. Provide day-to-day coordination for projects and tasks

  4. Identify and communicate risks and adjustments to the overall program

  5. Define and document end-to-end business processes used today and identify where and how tooling solutions will aid with streamlining and scaling the process

  6. Maintain program status wiki pages in order to provide visibility to stakeholders on progress of the program. Identify and communicate risks and adjustments to the overall program

  7. Drive problem resolution despite ambiguity or uncertainty

  8. Build relationships, gain consensus, remove tension/roadblocks and focus on the solution

  9. Drive Capacity replacement orders for hardware refresh

Minimum Qualifications:

  1. Bachelor’s degree in MIS, computer science, or related field

  2. 5+ years work experience in Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space

  3. Proven project management, inter-personal, and communication skills, with high attention to detail

  4. Program management experience in building scalable, enterprise tooling initiatives, defining roadmaps and translating strategic initiatives into tactical, objective programs

  5. Ability to collaborate with individuals across the organization, in other geographies, and "roll-up the sleeves" in order to accomplish necessary initiatives

  6. Ability to grasp and walk the line between business and technology

  7. Analytical, problem-solving, negotiation and organizational skills with focus under pressure

  8. Ability to be independent in examination and analysis, alongside results oriented

  9. Organizational and time management skills, proactive with proven ability to execute on multiple initiatives simultaneously

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.