Facebook Operations Program Manager - DC Connectivity in Menlo Park, California
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides Program Management Oversight of critical tools initiatives.
Work with Stakeholders to identify and document roadmap/vision for all of the lifecycle tools within the evolving DC ecosystem.
Manage all aspects of the program - scoping, success metrics, execution, launch and communication.
Conduct gap analysis on what tools/processes are missing/required to meet the larger objectives.
Identify key metrics/measures that will be used to evaluate success and validate the business impact of the program
Align cross-functional stakeholders on objectives and goals for the program, gather and prioritize requirements.
Define and document the end-to-end business processes used today and identify where and how tooling solutions will aid with streamlining and scaling the process
Work with the various engineering teams to design and develop a scalable solution that meets the goals and objectives
Oversee a scrum-like development process
Oversee testing (functional, non-functional, user-acceptance etc)
Manage expectations of all interested parties – define clear program with key deliverable and milestone dates.
Maintain program status wiki pages and provide frequent program updates
Identify and communicate risks and adjustments to the overall program
Oversee documentation effort with technical writers to ensure key decisions are captured and all necessary documentation for support and troubleshooting are maintained
Document end-to-end business process (workflows) as they are defined throughout the program
Oversee deployment tasks (tactical cut over activities) as well as training for all support teams
Be independent and thorough in examination and analysis, alongside results oriented
Bachelor’s degree in MIS, computer science, or related field
8+ years work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
Proven project management, inter-personal, and communication skills, with attention to detail
Must have project management experience in building scalable, enterprise tooling initiatives, defining roadmaps and translating strategic initiatives into tactical, objective programs
Experience in collaborating with stakeholders and cross-functional teams
Must be familiar with the scrum methodology
Analytical, problem-solving, negotiation and organizational skills with focus under pressure
Organizational and time management skills
Must be proactive with proven ability to execute on multiple tasks simultaneously
- Having worked in data center environment
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.