Facebook Manager of Alternative Transportation in Menlo Park, California
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The Manager of Alternative Transportation has the overall responsibility of ensuring our alternative commute transportation programs are meeting the overarching goal of reducing single vehicle auto trips (SOV) to the Menlo Park campus, meeting/exceeding the expectations of our users. The Manager of Alternative Transportation position is a leadership role. Responsibilities include managing and leading staff, managing multiple vendors ensuring they are contractually compliant, budget development, compliance and financial management. This is also strategic role. The incumbent must be self-directed, have a customer-friendly manner, work in a team environment, have the ability to provide strong leadership, communicating and delegating as appropriate.
Overall operational responsibility for Facebook's Valet, Campus Bike and Alternative Transportation incentive programs
Identify, develop, implement and manage other alternative transportation programs that will reduce Facebook's SOV ratio in Menlo Park
Manage and effectively communicate to FB staff and vendor Program/Project Managers
Based on a number of factors make adjustments to service programs that improves efficiency and effectiveness all the while providing a high level of customer service
Responsible for preparing and managing operational budgets having final approval on invoices
Oversee, investigate and respond to customer service inquiries, suggestions, complaints in a prompt and responsive and professional manner
Responsible for scaling the service programs to keep pace with company growth
7+ years of work experience with extensive background in public or private alternative transportation demand management (TDM).
Experience in developing, delivering and managing alternative transportation programs.
Leadership skills, experience in Organization development and leading a diverse workforce.
Ability to work in a team environment
Demonstrated ability to provide customer service.
Demonstrated career progression in previous roles
Communication skills, ability to present in a formal setting.
Strategic overview of business and demonstrated ability to work across functional lines.
Ability to analyze financial and operational results and develop process controls to support.
Budget and vendor management experience
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