Facebook Imaging Lead in Menlo Park, California
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Facebook is seeking an experienced lead for our computer imaging team. This is a technical leadership role responsible for the configuration and delivery of assets to employees, as well as owning the partnerships required for the service to be successful. Experience with Mac and Windows is required, as well as proven leadership ability with small teams or projects.
Lead and manage the imaging service responsible for imaging and configuring computers for new hires, upgrades and swaps, loaners, events, physical security, and various other purposes.
Own KPI's for the imaging service tracking performance, output, capacity, and failure rates.
Handle escalations from operational workforce related to the imaging service.
Maintain required infrastructure for imaging, including the physical setup of the lab, the network, and imaging servers.
Identify and report problems with the imaging process, and support engineering teams as they work through resolving issues impacting imaging.
Identify opportunities for automation and improvements to the process.
2+ years experience leading projects or teams of at least 3 people performing operational or repeatable technical work in a corporate environment
2+ years experience with Mac and Windows computers in a technical support or engineering role
2+ years working with client management tools, such as Active Directory, SCCM, Chef, and Munki
2+ years supporting client-side networking concepts, including DHCP and DNS
2+ years experience in reporting & metric analytics / Experience with building metrics to support business decisions
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at 1+650-308-7837.