Facebook Growth Manager, Workplace in Menlo Park, California
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
This role, on the Facebook Platform Partnerships team, will focus on our Workplace platform to provide clients and partners internal business collaboration tools to help them more effectively build and scale their own organizations and businesses.
The Workplace team is seeking an experienced customer success, with a track record in the enterprise software space. This is a hands-on, high execution role which requires excellent business and technical skills to launch our product with Fortune 500 companies, become a true partner to our largest clients and bring their feedback and priorities back to the team to improve our product.
Develop a trusted advisor relationship with customer executive sponsors, establish and oversee the product launch process and customer adoption and engagement
Deliver awe-inspiring product demos, provide insightful technical answers and structure creative solutions
Facilitate the development of Workplace community, develop and share best practices
Deep product expertise, visionary and creative, to work closely with our product team on the product vision and roadmap
Drive adoption of Workplace by partnering with our Growth Manager and Partner Engineering team
Navigate through multiple departments within an organization to build use cases and business value of Facebook at Work
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
5+ years professional experience in B2B customer support, sales, professional services or account management
Proven track record of working with C-level executives
Experience deploying SaaS platforms across enterprise organizations
Ability to translate actions plans and communications
Experience working with all levels of management internally and externally
Experience meeting objectives in an entrepreneurial environment
Willingness to travel 30% of the time
BA/BS degree or higher
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.