Facebook Front Of House General Manager in Menlo Park, California

Intro:

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:

As a representative for our company you will serve as an ambassador to our customers, you will be the frontline for customer service. You will serve as a host/hostess to customers and support kitchen staff by accommodating any special needs of guests. As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, restock supplies, set tables, buss tables, and expedite food levels at all food stations. Works with culinary team to ensure successful of new café, and concepts openings.

Required Skills:

  1. Manages all FOH staff, including FOH Managers, FOH Line Employees, monitor scheduling, performance feedback, uniforms, discipline, investigations and terminations.

  2. Coordinates/ Assigns activities of all FOH personnel to give fast and courteous service

  3. Responsible for ongoing training and professional development of all staff members

  4. Effectively communicates with café managers to ensure effective and efficient operations without issue.

  5. Effectively builds trust with staff members and café managers by giving clear and honest communication and feedback

  6. Evaluates the quality, care, and morale of the staff, FOH managers and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc.

  7. Sets operational goals and follow-up plans for the work unit.  Directs and holds all work unit staff accountable for those goals

  8. Ensures the cleanliness of all Front of the House by keeping to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines

  9. Set standards for compliance with inventory procedures to check product levels to avoid over-ordering

  10. Accommodates the special needs of the guests

  11. Inspects dining rooms service stations during café visits for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination

  12. Set standards to train FOH employees on all service stations

  13. Review all Interviews of FOH personnel

  14. Set standards to correctly record the number of guests dining in the café to give cover numbers to chefs

  15. Manage all PTO requests for café managers to ensure the café is properly staff always

  16. Monitors and ensures all back up foods are properly label and properly stored to HACCP regulations

  17. Check small ware inventories and order replacement as needed

  18. Coordinate all FOH aspects for all new café openings which includes, hiring all FOH staff, all FOH equipment and products, and coordinate with chefs for a successful new café opening

  19. Work directly with Global Chefs to improve the look and feel of all café FOH stations

  20. Work directly with Global Chefs to improve the look and feel of all concepts

  21. Work directly with executive chefs to ensure all cafes and concepts are properly staffed

  22. Harvest and ensure a safety-first mentality among all FOH team

  23. Monitors weekly and monthly safety training

  24. Take part on kitchen managers stage and give feedback

  25. Conduct weekly visits to all cafes and concepts to ensure standards are followed

  26. Conduct monthly meetings with all café managers

  27. Conduct weekly meetings with café managers and café leads to promote internal growth

  28. Manage the secret shoppers program

  29. Monitor constructive culinary feedback page to address any questions or concerns in a timely manner

  30. Manage the customer service training program

Minimum Qualifications:

  1. Restaurant/hotel/catering managerial experience

  2. High school diploma or GED/Hospitality Management Degree

  3. 5+ years of experience in a food service operation and or customer service role

  4. Must have and maintain an active ServSafe Managers Certification, as required by the California Health Department.

  5. Must be knowledgeable of food allergens

  6. Knowledge on Publisher or any software assign/given by culinary team to create food signs

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.