Facebook Front Of House General Manager in Menlo Park, California
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
As a representative for our company you will serve as an ambassador to our customers, you will be the frontline for customer service. You will serve as a host/hostess to customers and support kitchen staff by accommodating any special needs of guests. As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, restock supplies, set tables, buss tables, and expedite food levels at all food stations. Works with culinary team to ensure successful of new café, and concepts openings.
Manages all FOH staff, including FOH Managers, FOH Line Employees, monitor scheduling, performance feedback, uniforms, discipline, investigations and terminations.
Coordinates/ Assigns activities of all FOH personnel to give fast and courteous service
Responsible for ongoing training and professional development of all staff members
Effectively communicates with café managers to ensure effective and efficient operations without issue.
Effectively builds trust with staff members and café managers by giving clear and honest communication and feedback
Evaluates the quality, care, and morale of the staff, FOH managers and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc.
Sets operational goals and follow-up plans for the work unit. Directs and holds all work unit staff accountable for those goals
Ensures the cleanliness of all Front of the House by keeping to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines
Set standards for compliance with inventory procedures to check product levels to avoid over-ordering
Accommodates the special needs of the guests
Inspects dining rooms service stations during café visits for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination
Set standards to train FOH employees on all service stations
Review all Interviews of FOH personnel
Set standards to correctly record the number of guests dining in the café to give cover numbers to chefs
Manage all PTO requests for café managers to ensure the café is properly staff always
Monitors and ensures all back up foods are properly label and properly stored to HACCP regulations
Check small ware inventories and order replacement as needed
Coordinate all FOH aspects for all new café openings which includes, hiring all FOH staff, all FOH equipment and products, and coordinate with chefs for a successful new café opening
Work directly with Global Chefs to improve the look and feel of all café FOH stations
Work directly with Global Chefs to improve the look and feel of all concepts
Work directly with executive chefs to ensure all cafes and concepts are properly staffed
Harvest and ensure a safety-first mentality among all FOH team
Monitors weekly and monthly safety training
Take part on kitchen managers stage and give feedback
Conduct weekly visits to all cafes and concepts to ensure standards are followed
Conduct monthly meetings with all café managers
Conduct weekly meetings with café managers and café leads to promote internal growth
Manage the secret shoppers program
Monitor constructive culinary feedback page to address any questions or concerns in a timely manner
Manage the customer service training program
Restaurant/hotel/catering managerial experience
High school diploma or GED/Hospitality Management Degree
5+ years of experience in a food service operation and or customer service role
Must have and maintain an active ServSafe Managers Certification, as required by the California Health Department.
Must be knowledgeable of food allergens
Knowledge on Publisher or any software assign/given by culinary team to create food signs
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.