Facebook Developer Operations, Review & Support Specialist in Menlo Park, California

Intro:

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:

Our team is looking for a strong team player to support our global developer community, enforce our principles and policies through scaled review processes and ensure the best possible user experience across our platform products.

Successful candidates for this team have a bias toward action, enjoy finding patterns amid chaos, making quick decisions, and have a passion for customer service through compassion and empathy. Candidates should also demonstrate the ability to initiate and drive projects to completion with minimal guidance.

Required Skills:

  1. Support Facebook Platform review processes for third party developers

  2. Quantify and approach solving problems through data-driven methodology

  3. Develop and lead end-to-end project plans and ensure on-time delivery of critical platform initiatives

  4. Interface effectively with both other teams within Facebook and our external developer community

  5. Creatively contribute to growing developer support processes

  6. Identify trends to enhance our review and support processes and improve team efficiency

Minimum Qualifications:

  1. Facebook user with an understanding of the Facebook product, Graph API and Facebook for Developers

  2. Critical thinking skills and analysis capabilities

  3. 1+ years of experience in a customer facing support role

  4. Project management and organizational abilities

  5. Flexibility to take on multiple tasks both independently and within a team environment

  6. Communication skills

Preferred Qualifications:

  1. 1+ years of experience using SQL or other querying language

  2. Experience working in a technical support capacity for app developers

  3. Experience working with or in support of diverse communities

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.