Facebook Commercial Spam Analyst, Community Operations in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
Facebook is seeking a solutions-oriented, data-savvy self-starter with a passion for helping others, protecting our community and being the voice of our users. This individual will sit within the Global Spam Operations team, and work to improve the overall user experience by delivering qualitative and quantitative insight into user behavior. By providing support to individuals in need, the Commercial Spam Analyst will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes and solve challenging problems and help to prevent them.
This position is full-time and based in our Menlo Park, CA office.
Develop a deep understanding of spam and how it affects Facebook, Instagram and our communities
Help create policies and machine learning algorithms to solve complex business problems and ensure the safety of the community
Apply your expertise in quantitative business analysis, data mining, and the presentation of data to identify trends and opportunities in driving down spam and other nefarious behavior
Develop scripts to identify and remove spam-related content from our ecosystem at scale
Partner with Engineering, Security, and Analytics to identify, influence, and execute our abuse fighting strategies to improve the user experience on the site
Use sound analysis and impact metrics to develop new strategies and processes that increase operational efficiency and deliver better user experience
Use signals and insights to develop ideas for scalable solutions to support our users
Develop and lead end-to-end project plans and ensure on-time delivery of critical initiatives
Use problem solving skills to resolve large and complex business problems
Ability to use and learn tools like SQL and Excel to drive efficient analytics and reporting
1+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
1+ years of work experience with data sets
6+ months work experience with SQL
Experience with scripting languages (Unix Shell Scripting, Python)
Ability to communicate with a variety of audiences
Ability to think strategically using analytical problem-solving skills
Ability to assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
Analytical skills, with experience solving problems using data and providing practical business insights
Ability to think under pressure, both individually and in team environment
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.