Facebook Client Solutions Manager, Financial Services in Menlo Park, California

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
The Client Solutions Manager for Facebook’s Financial Services team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The CSM will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in our Menlo Park office.

Required Skills:

  1. General Management
  2. Oversee delivery and revenue recognition for Financial Services accounts you are assigned to identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

  3. Relationship & Management

  4. Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.)

  5. Project manage complex work streams

  6. XFN collaboration of all projects

  7. Media Planning, Strategy & Measurement

  8. Manages and consults on complex advertising solutions and integrations

  9. Outlines measurement solution based upon key KPI’s

    1. Manages revenue delivery and budget spend

    2. Platform & Product Expert

    3. Articulate and update clients on FB product and developments

    4. Responsible for educating clients and agencies on best practices

    5. Drives product innovation based upon client needs

Minimum Qualifications:

  1. BA/BS degree

  2. 3+ years’ experience in digital media space

  3. Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)

  4. Experience working with XFN teams and all levels of management (internally and externally)

  5. Relationships with marketing decision makers in industry

  6. Excel skills

  7. Experience with analyzing datasets

  8. Experience with statistical packages such as R, SAS, SPSS a +

  9. Proven track record of delivering on quota

  10. Ability to manage projects

  11. Ability to communicate, collaborate and work on a team

  12. Ability to present to external clients

  13. Understanding of advertising metrics

  14. Experience as a Facebook user and familiarity with Facebook’s ad products

Preferred Qualifications:

  1. Knowledge of SQL or relational databases

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.