Facebook Business Continuity and Crisis Management Manager in Menlo Park, California


Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.


The Business Continuity and Crisis Management Manager will provide management expertise and strategic guidance for Facebook’s Global Business Continuity and Crisis Management Programs. Develops strategies, plans, training and exercises that help our global businesses prepare for disruptions. Drives reporting of business continuity and crisis management activities and adequacy of business unit plans for critical business areas of operations. The Manager will provide subject matter expertise to leadership in the identification, classification and enhancement of business continuity and crisis management strategies to mitigate risks associated with business disruptions and return business to normal operations. Collaborates with internal and external partners to protect Facebook’s assets and ensure readiness for all hazards. 

Required Skills:

  1. Responsibilities include, but are not limited to:

  2. Leads and supports the development and implementation of business continuity and crisis management policies, plans, procedures, and best practices that are required across all business areas.

  3. Works with key partners for full integration with security, emergency management, business continuity, and IT/Infrastructure disaster recovery planning.

  4. Evaluate and build upon our Business Continuity implementation and testing methodologies, including ongoing strategic business impact analysis.

  5. Provides thought leadership in initiating improvements to mitigate risk and developing partnerships to implement changes.

  6. Actively participate in stakeholder committees or working groups to identify and mitigate risk associated with potential business disruptions, and to help integrate all areas of the business into continuity planning.

  7. Regularly communicates updates on incidents, emerging risks, and other issues that may impact Facebook’s business operations, employees, or users.

  8. Communicates value-added recommendations to leadership and promotes the value of crisis management and business continuity to leadership, and all business functions globally.

  9. Establishes and monitors performance metrics to determine the effectiveness of the program.

  10. Provide the team with professional, specialized skills, including business continuity planning, crisis management, project management, problem analysis/resolution and strategic planning

Minimum Qualifications:

  1. Bachelor’s degree

  2. Five or more years of experience in crisis management or business continuity.

  3. Proven ability to manage initiatives across multiple teams/platforms.

  4. Possesses planning, organizational, and motivational skills

  5. Experience working on projects and strategic plans

  6. Experience in root cause analysis, industry benchmarking, survey evaluation and data interpretation

  7. Possesses knowledge and experience in the areas of business resiliency, emergency/disaster management, physical security, critical incident stress management, risk management, and familiar with emergency procedure protocols and regulatory interfaces.

  8. Able to write clearly and succinctly in technical and non-technical formats

Preferred Qualifications:

  1. Business Continuity certification

  2. Experience working with or in support of diverse communities

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.