Facebook SMB Account Manager, India in Hyderabad, India
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
The SMB team contributes directly to this mission by connecting every business in the world with their customers on Facebook, and then helping them grow through Facebook solutions including advertising and Pages. We succeed when we help our customers grow their business. In this role, you will be directly responsible for helping clients drive business results on Facebook through consultation, education, and support. Success in this position requires exceptional consultative sales skills; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. Ideal candidates will have previous experience in account management and/or selling marketing solutions. This position is based in our Singapore office and will support our India market.
Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Grow revenue, educate and lead strategic conversations with large, complex clients and agencies
Work directly with advertisers to improve the performance of their Facebook Pages and advertising campaigns
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Identify impactful opportunities/events to influence key stakeholders through use of data, analytics, and understanding of the market/business
BA/BS degree with outstanding academic performance
2+ years experience in account management, digital marketing or sales related to India
Excellent communication skills, native oral and written fluency in English. Additional Indian language is a plus
Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
- Strong problem solving and quantitative analytical skills, previous experience using Microsoft Excel and/or SQL is a plus