Facebook Partner Operations Specialist, Media Operations (Dutch) in Dublin, Ireland
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
The Media Operations team develops solutions for public figures on Facebook and Instagram by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. Within Media Operations, the Media Integrity team protects users and ensures safe connections between users and Media constituents. This individual will provide integrity support to media partners and focus on leveraging analytical, technical skills to scale out our support function. Candidates will be data driven, self-motivated, and flexible to frequent changes.
Proactively investigate, troubleshoot, and resolve sensitive escalations while communicating to cross-functional partners throughout the process
Assess, quantify, and implement workflow improvements to scale out support
Solicit, organize, and contextualize support and product feedback from partners
Conduct root causes analyses of all escalated requests and collaborate with the cross functional teams to drive continuous improvement to process, policy, product or quality in the interest of improving the partner experience
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Please note that some weekend and holiday work will be required on a shift basis
BA or BS Degree
1+ years of experience in online operations, account management, or customer service
A self starter with the ability to be problem solve
Technical and data skills such as Excel and SQL are a plus
Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Economics or related field
1+ years of SQL experience
Fluency in written and conversational Dutch and English