Facebook Partner Operations Specialist, Media Operations (Dutch) in Dublin, Ireland

Intro:

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:

The Media Operations team develops solutions for public figures on Facebook and Instagram by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. Within Media Operations, the Media Integrity team protects users and ensures safe connections between users and Media constituents. This individual will provide integrity support to media partners and focus on leveraging analytical, technical skills to scale out our support function. Candidates will be data driven, self-motivated, and flexible to frequent changes.

Required Skills:

  1. Proactively investigate, troubleshoot, and resolve sensitive escalations while communicating to cross-functional partners throughout the process

  2. Assess, quantify, and implement workflow improvements to scale out support

  3. Solicit, organize, and contextualize support and product feedback from partners

  4. Conduct root causes analyses of all escalated requests and collaborate with the cross functional teams to drive continuous improvement to process, policy, product or quality in the interest of improving the partner experience

  5. Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences

  6. Please note that some weekend and holiday work will be required on a shift basis

Minimum Qualifications:

  1. BA or BS Degree

  2. 1+ years of experience in online operations, account management, or customer service

  3. A self starter with the ability to be problem solve

  4. Technical and data skills such as Excel and SQL are a plus

Preferred Qualifications:

  1. Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Economics or related field

  2. 1+ years of SQL experience

  3. Fluency in written and conversational Dutch and English

Industry: Internet