Facebook Market Specialist, Community Operations, Hebrew in Dublin, Ireland

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.

The Community Operations team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. The successful candidate will work with the Hebrew market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. The Market Specialist will be part of a data-driven analysis culture and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them. This position is full time and is based in our Dublin, Ireland office.

Required Skills:

  1. Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content

  2. Respond to user inquiries with high quality, speed, empathy and accuracy

  3. Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Hebrew market.

  4. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

  5. Use your problem solving skills to resolve large and complex business problems

Minimum Qualifications:

  1. Bachelors degree and/or masters or equivalent experience

  2. Passion for supporting the Facebook community

  3. Experience in a customer service/ technical support environment

  4. Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

    1. Strategic thinker with strong analytical and creative problem-solving skills

    2. Fluency in written and conversational Hebrew and English are essential

    3. Excellent written and verbal communication skills

    4. Avid Facebook user, a passion for the product and ensuring an excellent user experience

    5. Prior experience in Excel and SQL are a plus

Industry: Internet