Facebook Developer Support Engineer in Dublin, Ireland

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are dealt with in a timely manner. In addition to this you will be responsible for building and improving our internal support tooling and reporting.

Required Skills:

  1. Provide world class support to the Facebook Platform developer community

  2. Become an expert in our products, our developers and their needs by providing effective technical consultation

  3. Manage technical and product issues and escalations, delivering the highest level of developer satisfaction

  4. Help scale developer support with Sales and Partnership growth

  5. Work directly with developers to resolve technical issues

  6. Engage with the operations and engineering teams to build, drive and improve our tools and processes

  7. Write production code that will improve our internal tooling and our external support channels Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action

  8. Deliver data-driven, impactful results

  9. Build understanding about the wide variety of software across the Platform at a deep engineering level

Minimum Qualifications:

  1. Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)

  2. At least 3 years of experience in software development

  3. Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C

  4. Excellent communication skills in English, particularly written communication

  5. Demonstrated creative problem-solving approach and strong analytical skills

  6. Experience developing for mobile would be an advantage

Industry: Internet