Facebook Community Operations Program Manager in Dublin, Ireland
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills.
Manage Facebook's cross-functional operational efforts
Facilitate discussion and coordination among operational stakeholders across the company
Communicate operational decisions to the broader cross-functional team, and ensure that those decisions are properly implemented
Partner with the different operational teams to provide support and resources during and after projects
Facilitates relationships between teams, moves initiatives forward, finds resources, raises concerns to appropriate owners early and resolves open issues that prevent progress
Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
Predicts roadblocks and obstacles and establishes meetings or integration points between teams
Prioritize competing needs with good reasoning and creative solutions
Maintains and refines programs and initiatives, establishing best practices, next steps, and outcomes
Contributes to program processes and tools, updating databases and initiating improvements where needed
BA/BS degree required
2+ years of Program or Project Management experience
Excellent communication and organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure
- 2+ years of experience working with SQL