Facebook Capacity Planning Analyst, Community Operations in Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
The role will focus on building and maintaining centralized processes and standardized reporting framework for managing operations headcount, capacity and budget for a multi- thousand headcount operation spread across a broad global footprint. You will partner closely with a variety of teams including Operations, Workforce Management, Finance, Data & Analytics teams to create regular reporting, analyse operational data for insights and trends and prepare impactful analyses for senior executive consumption to inform key business decisions. The role is based in Dublin, Ireland.
Gather, consolidate, and analyze operational and financial data, including preparing internal and external reporting deliverables, analyzing trends & drivers, and explaining forecast vs. actual variances
Establish and own end-to–end detailed tracking and control processes for headcount, capacity, billing reconciliation and budget management across complex global operations
Prepare and deliver periodic exec-level updates on status, insights and trends to help inform and guide critical business decisions
Partner closely with multiple cross-functional teams to understand capacity, headcount, location strategy, ops performance, volumes, arrival patterns, handling times, budget allocation vs. spend etc
Support the sizing and scoping of new invetsments and provide analytical support to internal teams for initiatives and special projects as needed, such as launches of new products/ workflows
Review data to help in identification of flow/ system deficiencies and work with internal process owners to streamline for continuous improvement
Bachelor’s degree - preferably graduate in Math, Statistics or Economics or other demonstrated expertise in a quantitative field
5-8 years of FP&A or Capacity Planning or Finance or WFM experience (preferably in an operations context)
Experience in planning and tracking budget cycles, fiscal quarters, capacity planning, forecasting and workload distribution essential
Ability to develop frameworks and solutions to high-level questions and concepts with limited supervision
Strong verbal and written communication, partnership and interpersonal skills - ability to communicate complex concepts in simple terms keeping diverse audience in mind to drive results
Expert in Excel and PowerPoint with further experience in Tableau and SQL a major plus