Facebook Product & Service Operations Associate, Data Operations in Austin, Texas
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Passionate about diving into the world of big data and trends analyses? Interested in solving complex problems that are geared towards improving Facebook and its advertising community’s experiences? Excited about learning how to scale and automate processes? Come join Product & Service Operations at Facebook!
The Product & Service Operations team supports millions of advertisers by resolving their product support needs while using our ad products and ensures that advertisers have a great experience while advertising on Facebook. We are further split into the Product Support Team, Client Concierge, Core Services and New Products teams to ensure our advertisers have access to the right support channels to address their unique needs while creating and promoting their digital content. We are an analytics-driven operations team that thinks upstream to constantly improve our ad products through insights from support channels while at the same time, developing top-notch metrics to measure the performance of our support channels and ensure our advertisers are delighted with their overall support experience. Our focus on data analysis, machine learning and a robust infrastructure of back-end systems allows us to work effectively with our engineering and product teams to build proprietary tools and techniques to provide product support at scale and enforce the quality of all our advertising products.
Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong. The perfect candidate will have a background in a quantitative or technical field, will have experience working with large data sets, and will have in-depth experience in data-driven decision making. You are scrappy, focused on results, a self-starter, and have demonstrated success in using analytics to drive the growth and success of a business. This position is located in our Austin, TX office.
Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, improve the quality of our ad products and drive great service
Apply expertise in quantitative analysis, data mining, and data visualization to see beyond the numbers and pull insights to help identify trends & opportunities to drive growth of our product & business
Be a thought leader for data-informed initiatives and guide the team’s direction overall
Conduct in-depth investigations leveraging large and complex data sets
Partner with Data Science, Product and Engineering teams to solve problems at scale
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
4+ years experience doing quantitative analysis
BA/BS in Computer Science, Math/Finance, Physics, Applied Economics, Statistics or other technical field
4+ years of Excel and SQL
Development experience in at least one scripting language (PHP, Python, Perl)
Experience with reporting systems and data pipeline architecture
4+ years of initiating and driving projects to completion with minimal guidance
Communication and problem-solving skills
Experience resolving and communicating about issues with both technical and non-technical audiences
Experience with statistical analysis, and a statistical package such as R, MATLAB, SPSS, SAS, or Stata
Experience working with or in support of diverse communities
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at 1+650-308-7837.