Facebook People Services Center Specialist (Processing) in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

Required Skills:

  1. Execute the delivery of transactions and processes

  2. Complete regular data quality reviews and audits

  3. Respond to inbound employee inquiries, identifying employee needs, processing necessary transactions and escalating issues as required

  4. Document information in the CMS (Desk.com (http://desk.com/)) request tracking system to serve as a history of all requests for each employee

  5. Input data into Workday and execute audits to verify data discrepancies between systems

  6. Produce ad-hoc reports in Workday and the recruiting tool as requested

  7. Complete other projects as assigned

Minimum Qualifications:

  1. 3+ years of experience in HR or Operations

  2. Computer skills including MS Office applications

  3. Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with analytical and problem solving skills

  4. Attention to detail

  5. Ability to work in a team environment to achieve goals

  6. Ability to follow standardized processes and procedures

  7. Customer service skills and ability to perform in fast-paced environment

  8. Communication skills and ability to handle sensitive matters

Preferred Qualifications:

  1. Experience with Workday or HRIS systems

  2. Previous shared services experience

  3. Experience in a customer service role

  4. Experience in continuous improvement

  5. Ability to interact with all levels of a professional organization and work cross-functionally across many organizations

  6. Ability to work in a fast-paced environment and deal with ambiguity

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.