Facebook Business Integrity Associate, Policy Operations in Austin, Texas

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Passionate about diving into the world of big data and trends analyses? Interested in solving complex problems that are geared towards improving Facebook and its community’s experiences? Excited about learning how to scale and automate processes? Come join Business Integrity at Facebook! The Business Integrity team ensures our platform is a high quality ecosystem for users, developers, page admins, advertisers and businesses to create and promote digital content.

We are an analytics-driven operations team that thinks upstream to constantly implement solutions at scale through better automation strategies. This position will help the team develop and operationalize policy solutions in areas where trust is currently at risk between our community and commercial products, and track outcomes in connection with such programs. Successful candidates will be self-motivated, easily adaptable, able to think creatively, and passionate about problem solving. They will also be able to work successfully across teams and countries. This position will be challenged with having to balance the day-to-day support of our partners, while also identifying innovative ways to solve problems upstream and scale our operations. This position is located in our Austin office.

Required Skills:

  1. Develop strong cross-functional partnerships with Sales, Policy, Legal, Engineering, and Operations teams to solve policy implementation problems at scale

  2. Provide guidance, thought leadership, and mentoring for global team located in 3 separate countries

  3. Define key measurable objectives for projects based on operational goals, develop the frameworks to measure the outcome of those projects, and use the data to improve their structure and delivery

  4. Perform analysis to identify gaps between policy and negative user experiences, and develop effective and scalable solutions to address them

  5. Leverage data informed insights to drive operations improvements such as content review efficiency and accuracy

  6. Review and take action on suspicious activity while identifying trend characteristics that can enhance automation


  1. Experience defining measurements and applying statistical analysis to evaluate process performance

  2. Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise concepts

  3. Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment

    1. Experience working with global teams

    2. Experience in people management or direct mentorship

Minimum Qualifications:

  1. Experience defining measurements and applying statistical analysis to evaluate process performance

  2. Experience in assessing, analyzing, and resolving issues

  3. Experience working with global teams

  4. Experience in people management or direct mentorship

Preferred Qualifications:

  1. BA/BS degree with 5+ years professional experience

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.