Facebook Business Integrity Associate, Admin Experience in Austin, Texas

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
Passionate about diving into the world of big data and trends analyses? If given a vast database, would you find useful information in it and organize it into beautiful charts that tell a compelling story? Interested in solving complex problems that are geared towards improving Facebook and its community’s experiences? Excited about learning how to scale and automate processes? Come join Business Integrity at Facebook!

The Business Integrity team protects users and ensures safe connections between users and businesses. We are further split into the Ads Integrity and Pages + Commerce verticals and together ensure our platform is a high quality ecosystem for users, developers, page admins, advertisers and businesses to create and promote digital content. We are an analytics-driven operations team that thinks upstream to constantly implement solutions at scale through better automation strategies.

We review ambiguous activity to classify and deconstruct emerging patterns and trends. Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong. This position will be challenged with having to balance the day-to-day service/support of our customers, while also identifying innovative ways to solve problems upstream and scale our operations. This position will be based in Menlo Park, Austin or New York.

Required Skills:

  1. Develop compelling analyses to execute data-informed initiatives that improve customer experience and drive growth of Facebook Pages

  2. Review and take action on suspicious admin behavior while identifying trend characteristics that can enhance automation

  3. Conduct in-depth investigations leveraging large and complex data sets

  4. Partner with Product and Engineering teams to solve problems at scale

  5. Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions

  6. Leverage data informed insights to drive new products and initiatives

  7. Identify trends to enhance the support and detection processes and improve team efficiency

  8. Manage, coordinate, and/or support policy enforcement projects as needed

Minimum Qualifications:

  1. BA/BS degree with 4+ years professional experience (quantitative disciplines such as math, statistics, computer science, information systems )

    1. Ability to source and manipulate both internal and external data sets

    2. Ability to communicate

    3. Critical thinking skills, with experience solving problems in a professional setting

    4. Ability to follow-through on execution and procure necessary resources to ensure project completion

    5. Understanding of statistical analysis and Excel skills

    6. Facebook user

Preferred Qualifications:

  1. Knowledge of SQL or statistical software

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.