Facebook Account Manager, SMB in Austin, Texas

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Facebook’s mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every business in the world with their customers on Facebook, and then helping them grow through Facebook solutions including advertising and Pages. We succeed when we help our customers grow their business.

This position will be directly responsible for helping clients drive results via their marketing campaigns on Facebook – through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy with clients; a willingness to roll up their sleeves and execute the tactics; and the ability to identify trends and solve problems facing multiple customers. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This position is full-time and located in our Austin, Texas office.

Required Skills:

  1. Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

  2. Provide dedicated account management to strategic accounts

  3. Develop and implement programs to improve the customer experience

  4. Consult and coach clients to achieve greater results on Facebook

  5. Troubleshoot and resolve issues in a timely manner

  6. Identify opportunities to improve ad products and the customer experience

  7. Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction

Minimum Qualifications:

  1. BA/BS degree

  2. 1+ year working directly with digital media

    1. Demonstrated ability to work and collaborate within a team

    2. Must be legally authorized to work in the United States

Preferred Qualifications:

  1. Entrepreneurial and experience dealing with ambiguity

  2. Ability to prioritize and manage tasks within an environment

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.