Facebook Account Manager, SMB, Intern in Austin, Texas

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
This position will be directly responsible for helping clients drive results via their marketing campaigns on Facebook – through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy with clients; a willingness to roll up their sleeves and execute the tactics; and the ability to identify trends and solve problems facing multiple customers. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This position is located in our Austin, Texas office.

Required Skills:

  1. Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

  2. Provide dedicated account management to strategic accounts

  3. Develop and implement programs to improve the customer experience

  4. Consult and coach clients to achieve greater results on Facebook

  5. Troubleshoot and resolve issues in a timely manner

  6. Identify opportunities to improve ad products and the customer experience

  7. Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction

Minimum Qualifications:

  1. Current student obtaining BA/BS degree in advertising, communications, business, economics, or an equivalent field, with a graduation date between December 2017 and August 2018

  2. Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

    1. Strong critical thinking skills

    2. Ability to effectively prioritize and manage tasks within a fast-paced environment

    3. Demonstrated ability to work and collaborate within a high-performing team

    4. High energy, passion, and good sense of humor

    5. 1+ year working directly with digital media

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.